Direct mail has a long, proven history as a successful advertising medium. Its strength is based on its ability to communicate one-on-one with a targeted audience, as well as the tactile experience readers get when they interact with a mailpiece. Direct mail encompasses a variety of marketing materials, including advertising circulars, coupon envelopes, brochures, catalogs, postcards, newsletters and sales letters, billing statements, sample-sized products, and other commercial merchandising materials all delivered to homes and businesses. Today, with less competition in the mailbox, direct mail is being recognized as having a better chance than other mediums for being noticed. The “Mail Moment” continues to thrive as a daily ritual in which consumers bring in, sort, open and engage with their mail.

This page contains direct mail case studies and research about the value of direct mail, how it contributes to the customer journey, and recent innovations in physical communications.

Direct Mail Research and Case Studies

Date Title Document Sourcesort descending Publication Marketing Channel
10/2016 Retail Store Engaged Customers through Postcards Case Study Direct Mail
9/2016 Advertising Mail Innovations Research USPS OIG Digital / Social Media, Direct Mail, Mobile
6/2016 Political Mail and Millennials Research US Postal Service Direct Mail
1/2015 UNUM: Inaugural direct-to-consumer campaign Research DMA International ECHO Awards, 2015 Direct Mail
10/2013 Building behavioral intentions in automotive industry: Brand experience, satisfaction, trust, direct mail communication and attitudes toward advertising Research Business Management Dynamics Direct Mail
11/2016 United States Postal Service: Delivering maximum impact - how big data and omnichannel marketing work with direct mail Research ANA Magazine Direct Mail
9/2018 3 ways you can combine print and digital marketing campaigns Research CIO; Framingham Direct Mail
12/2015 Scent in Mail: The Effect of Scented Direct Mailings Research Journal of Economics and Behavioral Studies Direct Mail
11/2016 Direct Mail: Email is fast but letter is better Research Market Leader Direct Mail
9/2018 Consumers Look to Direct Mail for Restaurant Deals Research eMarketer Pro Direct Mail
3/2012 Is An Advertisement Worth The Paper It's Printed on? The Impact of Premium Print Advertising On Consumer Perceptions Research Journal of Advertising Research Direct Mail, Print
4/2016 Direct Marketing: An Imperative In Building Effective Communication In Hospitality Enterprises Research Journal of Advertising Direct Mail
3/2016 Consumer adoption of No Junk Mail stickers: An extended planned behavior model assessing the respective role of store flyer attachment and perceived intrusiveness Research Journal of Retailing and Consumer Services Direct Mail
9/2018 The Ultimate Guide to Direct Mail Research Hubspot Direct Mail
7/2015 A Bias For Action Research Canada Post Direct Mail
10/2016 Dynamics of Customer Response to Promotional and Relational Direct Mailings from an Apparel Retailer: The Moderating Role of Relationship Strength Research Journal of Retailing Direct Mail
9/2016 CHOOSING THE RIGHT MAIL ADVERTISING FOR YOUR SHOP Research Motor Age Direct Mail
7/2019 10 Creative Direct Mail Examples Research Urban River Direct Mail
2/2016 Direct Mail Delivers: Strategies for Participating in the Value Chain Research Cannon Solutions America Direct Mail
9/2015 Using Doordrops to Build Your Business Research Royal Mail Direct Mail
9/2011 Direct-Response Bookselling: How it Died, Why it is Alive Again, and Why it will Become Even More Important in the Future Research Publishing Research Quarterly Direct Mail
7/2013 How To Figure Out If Your Mailing Will Make Money BEFORE Mailing it Research Inventors' Digest Direct Mail
7/2019 Mail Innovation Research RARC Report Direct Mail
6/2016 The Life Stages of Mail Research Royal Mail Direct Mail
2/2015 Managing Customer Acquisition Risk Using Co-operative Databases Research Journal of Interactive Marketing Direct Mail

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