Retail CX: A Five-Step Model for Excellence
Brick and mortar retailers are under enormous pressure. Store traffic is declining. Customers are moving online. Competition from e-commerce and mass merchants is fierce. Yet retailers with stores are in a unique position to win on omnichannel CX. Download the e-book to learn how to: Follow a tested five-step model for measuring and improving CX in your retail business, measure store customer experience and take the guesswork out of your store sales model, and uncover the elusive store non-purchaser and close the conversion gap.