Take off your marketing hat for a moment and consider how many “loyalty” emails you delete as a consumer. What about loyalty cards? How many do you have? To keep your customers sticking around, you just might have to dig a little deeper and work a little smarter. Download Selligent’s Customer Loyalty Playbook to learn: How to design a loyalty program that actually gets customers excited, which touchpoints in customer journey should trigger relevant brand communications, and how to meet rising consumer expectations without overspending your marketing budget on pricey ads.

Each and every day we find a way to celebrate the Power of Audio. Whether it’s music or news, on smartphones or connected cars, at home or on the go, we reach for audio as a necessary accessory to our increasingly kinetic and multitasking lives. It’s why we spend four hours a day with audio, on average. Today, over half of daily listening time among people in prime advertising demos (P18-54) is to newer forms of audio, much of which feature a personal and personalized experience, and barely existed 15 years ago. We are entering an earbud era where personalization is the key to resonance.

Customer data onboarding is the critical connection between offline and online marketing that marketers can leverage in driving or creating more cohesive cross-channel customer engagement. Forrester defines customer data onboarding as the process of making offline, known customer data available as online, anonymous audience segments for marketing engagement. View this report today to learn: Three of the most common use cases for customer data onboarding, 6 key steps of the standard onboarding process, and 6 ways to optimize the impact of data onboarding on customer engagement.

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