Customer Experience 2017: The Journey Toward Customer-Centricity Continues

How marketers are improving the customer experience on traditional and digital channels, the digital tools and technologies retailers are using to make in-store shopping more personalized and relevant, what consumers are looking for from brands, and how a better understanding of the customer journey can help marketers deliver real-time, and customized brand experiences.

Publication: 
eMarketer
Author: 
eMarketer
Document Type: 
Research
Paywall: 
Free

Leave a comment

Comment Policy
CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.