Brief: Unleash Social's True Value By Extending Your Focus Beyond Brand Monitoring

Asia Pacific marketers are missing out on valuable social marketing opportunities, such as providing proactive social care and building social relationships, by limiting its usage mostly to reputation management. This brief seeks to inspire B2C marketers by highlighting how firms have made advanced use of social marketing such as applying intelligence collected via social listening to deliver new actionable insights for product development and improve customer service.

Publication: 
Forrester
Author: 
Teo, Clement
Document Type: 
Research
Paywall: 
$

Leave a comment

Comment Policy
CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.