Adopt an App+ Strategy, Move Beyond Apps to Win, Serve and Retain Your Customers

Your best customers typically prefer your app over your mobile website but depend on both. But even your biggest fans spend far more time in other firms’ apps, and as a result, you own too few of your customers’ mobile moments. Digital business professionals must pursue an app+ strategy to maximize their potential to win, serve, and retain their customers in their mobile moments. This means migrating from serving customers in your siloed branded apps with your own data to also serving customers wherever they are with shared data.

Julie A. Ask and Michael Facemire
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